I was the Senior Vice President of Strategic Business Services at AMLI, and every day I was receiving complaints from our property staff about package deliveries (often with a picture of their lobby overrun with boxes). Our multi-family properties were receiving hundreds of packages a day

With 11 years in the delivery sector working as a postman, I have experienced first-hand the growing parcel problem. I’ve worked with many different parcel management solutions ranging from lockers to concierges storing parcels behind desks, unmanned parcel rooms, and simply taking resident requests to leave parcels on their doorsteps.

This year, we’ve seen just how much our tenants rely on their buildings to provide for them. During the lockdown, apartment buildings became more than just a place to sleep and cook