Maximising rent collected in a residential building usually boils down to one core element: keeping the tenants in situ happy. The more “at home” they feel, the more likely you are to retain their custom, which means:

• Accepting rent increases
• Minimising revenue lost through void periods
• You won’t have to spend time and money finding a replacement tenant
• Your staff can continue to build on their relationships with existing tenants (which can be very useful for resolving issues quickly and calmly)

I was the Senior Vice President of Strategic Business Services at AMLI, and every day I was receiving complaints from our property staff about package deliveries (often with a picture of their lobby overrun with boxes). Our multi-family properties were receiving hundreds of packages a day