The concierge plays a huge role in residential buildings. In most cases, they are the face of your development; the first person who wishes your residents a good morning and a pleasant evening.

People lead very busy lives. If we’re not at work, we’re visiting friends and family, looking after the kids, doing the weekly shop, trying our best at the gym, and all while trying to fit in seven or eight hours of sleep every night.

With every new academic year, another influx of students bursts onto the scene, full of energy and excited about the prospects that lie ahead. And every year, there’s also a lot of staff working in purpose-built student accommodation bracing themselves for the onslaught that comes with their arrival.

You have a lot of responsibilities as a residential operator, and finding ways to improve building management is almost always at the top of the list.

We spend a lot of time discussing how parcel tracking software and dedicated package rooms help your staff and residents. But there’s another key group that benefits from our product; the couriers. Couriers are the unsung heroes of the delivery world. Come rain or shine, day in and day out, they carry heavy parcels around with them, making sure everything is delivered safely.

Package management in residential buildings has quickly become a hot topic. It seems like every day, the amount of deliveries your team has to handle just grows and grows. Naturally, this is having a huge effect on workloads, costing site teams countless hours over the weeks and months. Not only are they fulfilling their roles as managers and resident advisers, they’re on the fringe of becoming full-time postal workers, too.

How many times a week do your staff have to stop what they’re doing to handle parcel deliveries from couriers or collections from residents? You don’t have to answer, we know it’s a lot.

Costs. They’re one of the few things every business would be happy to see drop right down to zero. In reality, that’s not going to happen. There’s always some expenditure to pay. But a significant reduction in costs is still a huge win, and finding ways to reduce expenditure while also improving the life of your staff and residents is a major coup.

How often do your receptionists and concierge staff end up handling packages for tenants? With hundreds of residents ordering items from the internet on a regular basis, we know it takes up a lot of time. Not only is parcel management time-consuming, it also makes reception areas look more like post offices.