The festive period might be earmarked as the season where delivery companies go into overdrive across the country. But anyone working in purpose-built student accommodation (PBSA) will attest to the chaos during a new student year. And chaos is the only word that can describe student residential properties up and [...]

In most cases, the needs of tenants will influence what amenities are on offer in residential buildings. If tenants are asking for a workout room or more outside space, property managers will find a way to make these requests a reality.It’s very much the same for student accommodation facilities. If enough students put in a reasonable request, PBSA developers and operators take it under consideration.

Maximising rent collected in a residential building usually boils down to one core element: keeping the tenants in situ happy. The more “at home” they feel, the more likely you are to retain their custom, which means:

• Accepting rent increases
• Minimising revenue lost through void periods
• You won’t have to spend time and money finding a replacement tenant
• Your staff can continue to build on their relationships with existing tenants (which can be very useful for resolving issues quickly and calmly)

With 11 years in the delivery sector working as a postman, I have experienced first-hand the growing parcel problem. I’ve worked with many different parcel management solutions ranging from lockers to concierges storing parcels behind desks, unmanned parcel rooms, and simply taking resident requests to leave parcels on their doorsteps.