Your residents’ deliveries secured

Partnered with Amazon Key for Business.

The only parcel logistics solution designed for large residential properties.

With Parcel SafePlace, couriers deliver parcels to a secure room, ready for residents to collect at their convenience. Remove staff from the parcel handling process so they focus on more important tasks.

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Parcel SafePlace: More Than Enough Room.

Parcel SafePlace uses innovative technology to allow parcel delivery from all couriers to a secure resident-facing parcel room. Residents retrieve their parcels by entering a unique code and have 24/7 access for complete convenience.

Based on our delivery data of large UK residential buildings, the average BTR property receives around 6 parcels per unit each month. A property with 500 units should prepare to receive 3,100 parcels in a normal month and 4,500 in the peak months of the year, such as November and December. And those numbers will only increase as e-commerce continues to grow.

Parcel SafePlace removes the hassle of managing thousands of parcels, letting you automate the entire process from acceptance to notification and collection. You will save 300 hours in the month of December alone.

We are the only delivery logistics solution able to secure 100% of parcels delivered to large residential properties, regardless of volume or size. Parcel SafePlace is a trusted partner with Amazon, ensuring first time deliveries for your residents.
Your staff’s time is too valuable to spend chasing parcels. Reclaim it with Parcel SafePlace.

Room Enough Parcel SafePlace

“Parcel Safeplace has helped urbanbubble manage the ever-increasing parcels that come through our receptions, freeing our staff to work on more valuable activities like leasing apartments.
It has quickly become one of our most used amenities and residents love knowing their parcels are secure and available for pick-up at their convenience.”

Michael Howard – Managing Director, urbanbubble

JLL

“We implemented Parcel SafePlace in our Burlington house scheme in 2019, the site went live that year and was the first residential scheme where we moved away from automated lockers and used a parcel room. The site amenity space was tight and we only had staff on site 7am to 7pm so we needed a solution that was space efficient, could be accessed 24/7 and didn’t need interaction from site staff to onboard deliveries. 3 years on and we have had no issues whatsoever with the product, the couriers are all familiar with the process, site staff have no or very little interaction with it and the feedback from residents has been excellent”

Lee Hill Director – Residential Capital Markets JLL

POD Management

“A great example of where tech meets an established industry to improve efficiency, security, and logistics!”

Ryan Wibisono,  – Scheme Host at Sugar House Island, Pod Management.

How Parcel SafePlace Works

COURIER DROP OFF…

Couriers deliver directly to your building’s Parcel SafePlace using the touchscreen and snapping a quick picture of the shipping label.

Our technology matches the label to a resident, with the door to the room unlocking and the courier placing the parcel on the correct shelf.

…RESIDENT NOTIFICATION…

Following delivery, residents are notified about their parcel in the Parcel SafePlace and are given a one-time use code to access the room.

…RESIDENT COLLECTION

Residents enter their code at the Parcel SafePlace touch screen to pick up their item. Our system captures a signature and a picture showing proof of pick up.

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Parcel SafePlace Features

Resident Access

With 24/7, 365 days a year access to parcels, your residents never have to wait to collect their package again. Even better, they can do it in their own time.

Time Savings

Carriers deliver directly to the Parcel SafePlace and residents pick up parcels at their convenience, meaning your teams can spend more time on their value-add activities. Remove your staff from the parcel handling equation.

Driver Access

35 unique UK courier companies currently use Parcel SafePlace. With Amazon Key for Business, our system integrates into your building access control system. All entries are logged, and you can view them using the Manager Interface.

All Parcels Accepted

Parcel SafePlace handles 100% of parcels, (any shape, size, or quantity), so residents can collect with confidence.

Proof of Pickup

Every parcel delivery is tracked through our surveillance system and door logging. The system logs every time Parcel SafePlace is accessed, by couriers and residents.

Derived Data

Access insightful reports at building or portfolio level for more flexibility and manage multiple locations at once. Full delivery logs include courier, delivery time, parcel label, resident picture and signature. Get the complete picture and import into your own portal.

Resident Access

With 24/7, 365 days a year access to parcels, your residents never have to wait to collect their package again. Even better, they can do it in their own time.

Time Savings

Carriers deliver directly to the Parcel SafePlace and residents pick up parcels at their convenience, meaning your teams can spend more time on their value-add activities. Remove your staff from the parcel handling equation.

Driver Access

35 unique UK courier companies currently use Parcel SafePlace. With Amazon Key for Business, our system integrates into your building access control system. All entries are logged, and you can view them using the Manager Interface.

All Parcels Accepted

Parcel SafePlace handles 100% of parcels, (any shape, size, or quantity), so residents can collect with confidence.

Proof of Pickup

Every parcel delivery is tracked through our surveillance system and door logging. The system logs every time Parcel SafePlace is accessed, by couriers and residents.

Derived Data

Access insightful reports at building or portfolio level for more flexibility and manage multiple locations at once. Full delivery logs include courier, delivery time, parcel label, resident picture and signature. Get the complete picture and import into your own portal.

Articles

  • Another huge step in solving parcel management for multi-tenant buildings, Parcel SafePlace has teamed up with Amazon to ensure all deliveries from the company are completed first time, every time. With this affiliation, your residents will receive the best possible parcel delivery service, at no extra cost to you and with no extra work involved

    By Published On: 15 September 2021Categories: Featured, Residential Buildings
  • The concierge plays a huge role in residential buildings. In most cases, they are the face of your development; the first person who wishes your residents a good morning and a pleasant evening.

    By Published On: 4 October 2021Categories: Featured, General

Reviews

We have just moved to London and our building uses Parcel SafePlace for deliveries. We receive notifications very quickly following the delivery of a parcel and the system to access the Parcel is very easy to use.I did have an issue after-hours this weekend. I emailed the company support email and received a response within minutes and he was able to resolve the issue and provide me access to the parcel room much faster than I would have expected.I am very impressed and very glad we have such a responsive and efficient service at our building.
Megan Kempe
20:58 13 Oct 19
I'm a courier and I use one of these rooms in one of the properties I deliver to regularly. I think they're amazing, it makes my job so much quicker and easier(especially this time of year) and I know that the parcels I deliver there are safe.The other day I couldn't find the concierge and I'd forgotten the door code, but luckily the support team contacted me within about 2 minutes so I'd like to thank them for that.Overall I think they're a brilliant idea and hopefully the other properties I deliver to will soon get one too! It just means that I can deliver all my parcels first time and they are secure for the customer.
Adam Hames
11:54 03 Dec 19
I live in a building which uses Parcel SafePlace for deliveries. Its brilliant, I get the notifications straight away and its easy but secure for me to then access my parcel.I recently had a problem trying to locate my new passport, it turned out the courier hadnt' delivered it to the parcel safeplace but to my building's office. Dean was super helpful in assisting me to find it and based on his tips I managed to locate it :)Really brilliant service!
Lisa H
19:12 14 Nov 19
Friendly staff, good service. ❤️
Wiktoria Hawrylak
11:56 21 Feb 20
Very simple and convenient to use. Always get notified when a package has turned up and it's far better than having to wait for my important deliveries
William Pavli
22:46 11 Dec 18
Such a great service. So easy to use and gives you peace of mind when you can't make it home to receive a parcel. Couldn't recommend it more.
Rebecca Wood
11:14 12 Dec 18
I love that I don't need to worry about being home at a set time when I know parcels are coming. It's also super easy with the text/email with a pic combination you get when a parcel arrives
Naomi Smith
18:01 08 Dec 18
With Parcel Safe place there's no more missed delivery. Hassle of rescheduling and redelivering is eliminated. Convenient and safe!
Femi Oresajo
15:17 07 Dec 18