How often do your receptionists and concierge staff end up handling packages for tenants? With hundreds of residents ordering items from the internet on a regular basis, we know it takes up a lot of time. Not only is parcel management time-consuming, it also makes reception areas look more like post offices.

Differentiating your PBSA development from the competition is the key to coming out on top. Students expect a wide range of amenities, some of which are more common than others such as social spaces and dedicated study areas. What students don’t see every day, though, is a comprehensive parcel management system.

Maximising rent collected in a residential building usually boils down to one core element: keeping the tenants in situ happy. The more “at home” they feel, the more likely you are to retain their custom, which means:

• Accepting rent increases
• Minimising revenue lost through void periods
• You won’t have to spend time and money finding a replacement tenant
• Your staff can continue to build on their relationships with existing tenants (which can be very useful for resolving issues quickly and calmly)

Parcel management in residential and commercial buildings has been a hassle for reception and concierge staff for far too long. To bring order to the chaos, we’ve established PSP Lite...

I was the Senior Vice President of Strategic Business Services at AMLI, and every day I was receiving complaints from our property staff about package deliveries (often with a picture of their lobby overrun with boxes). Our multi-family properties were receiving hundreds of packages a day

With 11 years in the delivery sector working as a postman, I have experienced first-hand the growing parcel problem. I’ve worked with many different parcel management solutions ranging from lockers to concierges storing parcels behind desks, unmanned parcel rooms, and simply taking resident requests to leave parcels on their doorsteps.

This year, we’ve seen just how much our tenants rely on their buildings to provide for them. During the lockdown, apartment buildings became more than just a place to sleep and cook