The concierge plays a huge role in residential buildings. In most cases, they are the face of your development; the first person who wishes your residents a good morning and a pleasant evening.

We spend a lot of time discussing how parcel tracking software and dedicated package rooms help your staff and residents. But there’s another key group that benefits from our product; the couriers.Couriers are the unsung heroes of the delivery world. Come rain or shine, day in and day out, they carry heavy parcels around with them, making sure everything is delivered safely.

How many times a week do your staff have to stop what they’re doing to handle parcel deliveries from couriers or collections from residents?You don’t have to answer, we know it’s a lot.

Costs. They’re one of the few things every business would be happy to see drop right down to zero. In reality, that’s not going to happen. There’s always some expenditure to pay.But a significant reduction in costs is still a huge win, and finding ways to reduce expenditure while also improving the life of your staff and residents is a major coup.

Parcel management in residential buildings can be a pain for staff. It feels like every five minutes, concierges and receptionists need to stop what they’re doing to handle a delivery or help a resident find their package.

Differentiating your PBSA development from the competition is the key to coming out on top. Students expect a wide range of amenities, some of which are more common than others such as social spaces and dedicated study areas. What students don’t see every day, though, is a comprehensive parcel management system.

In most cases, the needs of tenants will influence what amenities are on offer in residential buildings. If tenants are asking for a workout room or more outside space, property managers will find a way to make these requests a reality.It’s very much the same for student accommodation facilities. If enough students put in a reasonable request, PBSA developers and operators take it under consideration.

Maximising rent collected in a residential building usually boils down to one core element: keeping the tenants in situ happy. The more “at home” they feel, the more likely you are to retain their custom, which means:

• Accepting rent increases
• Minimising revenue lost through void periods
• You won’t have to spend time and money finding a replacement tenant
• Your staff can continue to build on their relationships with existing tenants (which can be very useful for resolving issues quickly and calmly)