With online shopping continuing to grow, residential buildings across BTR, Coliving and PBSA are seeing parcel volumes increase year after year. This rise in deliveries is putting pressure on building operations, teams, and the resident experience.
In February 2026 alone, UK consumers spent £9.25 billion online, according to Adobe data. As a result, residential developments are seeing hundreds of additional parcel deliveries every week. For property managers and onsite teams, this raises an important question: How do you manage growing parcel volumes while maintaining a great resident experience?
The answer increasingly lies in investing in the right digital infrastructure.
Why parcel management is now critical infrastructure
Parcel management involves the systems used to receive, store, and track deliveries, and is becoming a core part of residential building operations.
Every delivery creates pressure on building operations from couriers needing access, to staff being interrupted throughout the day, to residents trying to locate deliveries.
Without a structured system in place, buildings can quickly face:
- Cluttered reception areas and security risks
- Lost staff time managing couriers and resident queries
- Frustrated residents searching for missing parcels
A modern parcel management system helps streamline deliveries, reduce operational pressure, and improve the resident experience.
The link between parcel management and resident satisfaction
Industry research consistently highlights the importance of resident satisfaction for retention and long-term value. Convenience plays a major role in that experience. Residents increasingly expect:
- Easy parcel collection at any time
- Secure delivery handling
- Real-time delivery notifications
Parcel management may seem like a small operational detail, but it plays a significant role in how residents experience their home.
Many residential buildings still rely on manual processes, such as storing deliveries behind reception desks or in unsecured spaces. As parcel volumes continue to grow, these systems simply cannot keep up.
How digital parcel management systems help residential buildings
Residential operators across BTR, Coliving and PBSA are adopting digital parcel management systems, to streamline deliveries and improve building operations.
As a trusted partner of Amazon, Parcel SafePlace by ASK4 provides a smarter way to manage parcels without adding pressure to onsite teams. Acting as a digital concierge for deliveries, the system enables operators to manage parcels securely and efficiently through automated processes.
Key benefits include:
- Secure: Couriers can deliver parcels into a secure parcel room or SmartVault lockers without requiring staff assistance, helping to reduce onsite workload.
- Convenient: Residents receive notifications and collect parcels at their convenience.
- Smart: Parcels are digitally tracked and traced, providing full visibility.
By removing manual processes and making parcel deliveries easier to track, digital parcel management systems help create smoother building operations and a better resident experience.
The future of residential living isn’t just about smart homes — it’s about smart building infrastructure that supports everyday life.
How many parcels does a residential building typically receive?
Most residential buildings underestimate just how many parcels they receive each week. Use our parcel room calculator to estimate how many parcels your building could receive and ensure you have the right infrastructure in place.
