Ten million parcel deliveries managed. It’s a number that still surprises people when we say it, but it also tells you everything about where residential living is heading.
E-commerce has changed how people live. Residents of BTR and PBSA buildings expect fast, reliable deliveries as standard. For the operators and building teams managing those properties, that expectation comes with an operational challenge.
The hidden cost of unmanaged deliveries
Ofcom data shows UK parcel volumes hit a record 4.2 billion in 2024/25, up 7% on the previous year. For residential buildings, that growth impacts reception areas, corridors, and on the desks of already stretched building teams.
The impact goes beyond inconvenience. Parcels that are unmanaged, insecurely stored, or uncollected create real problems:
- Time lost by staff chasing deliveries and notifying residents
- Security risks from unsecured packages and unauthorised access
- Frustrated residents expecting a seamless experience
It’s not just about volume… it’s about security
Managing parcel volumes is one part of the challenge. Securing them is another. Every delivery represents access to your building, and without the right systems in place, that access is difficult to control and almost impossible to audit.
Parcel SafePlace by ASK4 was built to solve both problems at once. Every delivery is logged electronically, every access point is controlled, and every collection is recorded, giving teams a complete audit trail and giving residents the confidence that their deliveries are safe.
A flexible solution for every building
No two buildings are the same, which is why Parcel SafePlace by ASK4 offers a range of solutions designed to fit the space, scale, and needs of any multi-tenant property, whether you’re a developer planning a new scheme or an operator looking to upgrade an existing building. From PSP Room for buildings with high delivery volumes, to Amazon Key that works seamlessly with your existing access system, there’s a solution for every building.
If you’re planning a new development, it’s worth considering parcel management at the design stage, the right solution built in from the start is simpler and more cost-effective than retrofitting later. Our room calculator can help you work out the right size and solution for your building.
Ten million reasons to get it right
So far in 2026, nearly 1.9 million deliveries have already been managed through the PSP system, that’s almost 9,000 parcels every day, across over 115,400 units. No parcel pile-ups. No wasted hours for teams. Having the right technology, installed in the right buildings, with the right support, makes parcel management simple, which is exactly how it should be, so you can focus on the resident.
Meet the Team at PropTech Connect 2026
We’re exhibiting at PropTech Connect on 9–10 September at the InterContinental O2, London. Visit us at Kiosk K3 to discuss your parcel challenges, and also claim your free Amazon Key while you’re there. A simple way to start transforming how deliveries work in your building.
