In most cases, the needs of tenants will influence what amenities are on offer in residential buildings. If tenants are asking for a workout room or more outside space, property managers will find a way to make these requests a reality. It’s very much the same for student accommodation facilities. If enough students put in a reasonable request, PBSA developers and operators take it under consideration.

Maximising rent collected in a residential building usually boils down to one core element: keeping the tenants in situ happy. The more “at home” they feel, the more likely you are to retain their custom, which means:

• Accepting rent increases
• Minimising revenue lost through void periods
• You won’t have to spend time and money finding a replacement tenant
• Your staff can continue to build on their relationships with existing tenants (which can be very useful for resolving issues quickly and calmly)