Loading page...
Back to the top of the page

Terms & Conditions

Parcel SafePlace Terms of Service


  1. Introduction

Welcome to the internet website of Parcel Safe Place Limited (“PSP”) on which these Terms of Service (the “Terms of Service”) are posted. These Terms of Service are also posted on our mobile application (the “Application”). PSP is sometimes referred to herein as “we,” “us” or “our”. These Terms of Service apply to all products and services offered by PSP on the Application and otherwise (collectively, the “Services”), including without limitation, our parcel room delivery offering (“Parcel SafePlace”). Note that special terms might apply to some Services offered by PSP. Any such special terms are in addition to these Terms of Service, and in the event of a conflict, prevail over these Terms of Service.

You acknowledge and agree that, by clicking on the “Accept” button or accessing or using any PSP services, you are indicating that you have read, understand and agree to be bound by these Terms of Service, whether or not you have registered with PSP. If you do not agree to these Terms of Service, then do not access or use the Services.

We particularly draw your attention to paragraph 6 (Privacy And Your Personal Information) and paragraph 11 (Limitation Of Our Liability)

PSP reserves the right, at its sole discretion, to modify, discontinue or terminate the Services or to modify these Terms of Service, at any time and without prior notice. If we modify these Terms of Service, we will provide you with notice of the modification upon your next use of the PSP Services. We will also update the date contained within paragraph 14 (Last Updated) at the bottom of these Terms of Service. By continuing to access or use the Services after we have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms of Service. If the modified Terms of Service are not acceptable to you, you should cease using all the Services and notify your Property Staff that you wish to make alternative arrangements for the delivery of your parcels.

  1. Age And Eligibility

In order to use the Services you must be at least 18 years of age.

  1. Agency

You represent that you are using the Services for their intended purpose. If you are registering or using the Services on behalf of a company or other organisation, you represent that you have authority to bind your employer by your actions.

  1. Account Registration

PSP Services are provided as a service by the owner and/or manager of your Location (“Property Staff”). Property Staff will pre-register its tenants for Services. In doing so, Property Staff will determine its desired notification method to PSP Services users. Such notification methods may include, but are not limited to: SMS text messages, emails, property-specific applications. You do not need to register yourself to use the Services, but you agree that, by using or accessing any PSP Services, you are doing so at your own risk and are agreeing to be bound by these Terms of Services.

Standard messaging rates will apply to notifications sent to you via the Services. If there are any changes you wish to make to your registration information or contact information utilised to provide the Services, you must request the changes directly with Property Staff. We may, in our sole and absolute discretion, suspend or terminate your account and your ability to use the Services or portion thereof for failure to comply with these Terms of Service or any special terms related to a particular service.

  1. Use Of Services

The content made available via the Services, such as text, data, information, graphics, images, audio, video and other material, as well as the domain names, tagline, organisation and user look-and-feel (collectively, the “Content”), is protected by copyright, trademark and other such laws in the United Kingdom and foreign countries, and is owned or controlled by PSP or by Third-Parties that have licensed their Content to PSP. Unauthorised use of the Content may violate copyright, trademark, and other laws.

You may not, without the prior written permission of PSP, “mirror” on any other server any material contained on the Application. The use of the Content on any other website, application, or in a networked computer environment for any purpose is prohibited, without the express written permission of PSP. The trademarks, logos and service marks (the “Marks”) displayed on the Services are owned by PSP or Third-Parties. You are prohibited from use of those Marks without the express written permission of PSP or such Third-Party. If you would like information about obtaining PSP’s permission to use the Content on your website, email us at support@parcelsafeplace.com.

  1. Parcel SafePlace Service

Once you are registered by Property Staff to use the Parcel SafePlace Services, your deliveries will be delivered to the parcel room for your registered location (your “Location”). PSP is not responsible for any parcels ordered by you to be delivered to your Location. The purchase, payment, warranty, guarantee, delivery, maintenance, and all other matters concerning the merchandise, services, or information ordered or received from such businesses are covered by their customer agreement and policies and solely between you and such businesses.

Once you are notified that a parcel has been delivered, you will need to pick up the parcel from your Location. Your Property Staff may charge fees for this service and may have limits on how long they will retain your parcel. You should check with your Property Staff whether there are any size limits on parcels that can be received in the Location. You may review the applicable charges for your Location by visiting your account settings. If your parcel is not picked up in the time allotted, PSP or the Property Staff may return such parcel to the sender. You may be responsible for paying return shipping and handling costs. In no event will PSP be responsible for shipping and handling charges associated with returning a parcel to the sender in accordance with this policy.

If a lock or code is not working properly, please inform Property Staff, or contact PSP by emailing support@parcelsafeplace.com. We will use our best efforts to maintain working order of the parcel room and to fix any malfunctions within twenty-four (24) business hours of notification (Monday – Friday, 9am – 6pm), or within 48 business hours if a service trip is required.

  1. Privacy and Your Personal Information

You should review PSP’s Privacy Policy at parcelsafeplace.com/privacy-policy for more information regarding the ways in which PSP collects, uses and shares this information and other information relating to you. By using the Services, you consent to the collection, use and sharing of this information in accordance with this paragraph, paragraph 7 below, and our Privacy Policy.

  1. Recordings

PSP may record video, take pictures of users and parcel labels or capture a signature when parcels are dropped off or picked up. You consent to PSP’s right to capture you or your likeness via videotape, film, record, or photograph, and in exchange for the right to use the Services. You acknowledge and agree that PSP may share such video/images with your building owner/manager.

You hereby irrevocably grant to PSP the non-exclusive, fully-paid, royalty-free, transferable, sub-licensable, worldwide, unrestricted, and perpetual right to (1) use any such videotape, film, record or photograph of you and/or your signature to provide and solely improve the Services and (2) use, and permit to be used, your name and identity solely in connection with PSP’s performance and delivery of the Services.

You hereby waive all rights and release PSP and its affiliates, and their officers, directors, employees and agents from, and shall neither sue nor bring any proceeding against any such parties for, any claim or cause of action, whether now known or unknown, for defamation, invasion of right to privacy, publicity or personality or any similar matter, or based upon or relating to the use and exploitation of your identity, likeness or voice in connection with the Services.

You acknowledge that PSP shall not owe any financial or other remuneration for using the recordings provided hereunder, either for initial or subsequent transmission or playback, and further acknowledge that the PSP is not responsible for any expense or liability incurred as a result of your recordings or participation in any recordings, including any loss of such recording data.

  1. Feedback

We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Services (the “Feedback”). You may submit Feedback by emailing us at support@parcelsafeplace.com or through any other means provided in the Services. You acknowledge and agree that all Feedback will be the sole and exclusive property of PSP and you hereby irrevocably assign to PSP and agree to irrevocably assign to PSP all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent rights, copyright rights, trade secret rights, and other proprietary or intellectual property rights therein. At PSP’s request and expense, you will execute documents and take such further acts as PSP may reasonably request to assist PSP to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.

  1. Rules Of Conduct

Your use of the Services is expressly conditioned upon you complying with the following restrictions:

You must take care when accessing the Location. Other users’ parcels may be present in the room and you should take care not to damage these when accessing or moving around in the room. If you cannot get to your parcel or are concerned that you may damage another user’s parcel to remove it please speak to your Property Staff.

You must not open, tamper with or remove any other user’s parcel. You should also not allow other people into the room using your credentials. If they are valid users they will have been sent their own access code.

You must not damage or interfere with the access screen or its connections.

You may not use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor the Application or any portion of the Services, without PSP’s express written consent, which may be withheld in PSP’s sole discretion;

You may not use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Services, other than the search engines and search agents available through the Services and other than generally available Third-Party web browsers (such as Microsoft Explorer);

You may not post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features, or that otherwise interfere with the proper working of the Services;

You may not attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up a part of the Services.

You may not post or transmit any message which is libellous or defamatory, or which discloses private or personal matters concerning any person. You may not post or transmit any message, data, image or program that is indecent, obscene, pornographic, harassing, threatening, abusive, hateful, racially or ethnically offensive; that encourages conduct that would be considered a criminal offense, give rise to civil liability or violate any law; or that is otherwise inappropriate.

You may not post or transmit any message, data, image or program that would violate the property rights of others, including unauthorised copyrighted text, images or programs, trade secrets or other confidential proprietary information, and trademarks or service marks used in an infringing fashion.

You may not interfere with other users’ use of the Services, including, without limitation, disrupting the normal flow of dialogue in an interactive area of Services, deleting or revising any content posted by another person or entity, or taking any action that imposes a disproportionate burden on the Services infrastructure or that negatively affects the availability of the Services to others.

Except where expressly permitted, you may not post or transmit charity requests; petitions for signatures; franchises, distributorship, sales representative agency arrangements, or other business opportunities (including offers of employment or contracting arrangements); club userships; chain letters; or letters relating to pyramid schemes. You may not post or transmit any advertising, promotional materials or any other solicitation of other users to use goods or services except in those areas (e.g., a classified bulletin board) that are designated for such purpose.

You may not copy or use personal identifying or business contact information about other Users without their permission. Unsolicited emails, mailings, telephone calls, or other communications to individuals or companies whose contact details you obtain through the Services are prohibited.

PSP will have the right to investigate and prosecute violations of any of the above, including intellectual property rights infringement and Services security issues, to the fullest extent of the law. PSP may involve and co-operate with law enforcement authorities in prosecuting users who violate this Agreement. You acknowledge that PSP has no obligation to monitor your access to or use of the Services or to review or edit any user content, but has the right to do so for the purpose of operating the Service, to ensure your compliance with this Agreement, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. PSP reserves the right, at any time and without prior notice, to remove or disable access to any content, including any user content, that PSP, in its sole discretion, considers to be in violation of this Agreement or otherwise harmful to the Service.

  1. Links To Third-Party Sites, Products, And Services

The Services may contain links to Third-Party websites, applications, products, and services that are offered and/or maintained by others (collectively, “Third-Party Services”). Any such links are provided solely as a convenience to you and not as an endorsement by PSP of the Third-Party Services. PSP is not responsible for such Third-Party Services and does not make any representations or warranties regarding such Third-Party Services or the privacy practices of such Third-Parties. If you decide to access such Third-Party Services, you do so at your own risk.

  1. Limitation Of Our Liability

Other users and Property Staff have access to the Location and therefore parcels are delivered to and stored at the Location at your own risk. You are advised to take out insurance to cover the full replacement value of your parcels.

Property Staff are providing PSP Services to you, and as such, PSP accepts no liability for:

(a) any damage caused to parcels in the process of delivery or by other users of the Location; or

(b) as a result of fire, flood or other occurrence at the Location; or

(c) for any theft or loss of or damage to parcels from the Location.

Contact Property Staff if you cannot find your delivered parcel or if it appears to have been damaged.

In no event will PSP’s aggregate liability arising out of or in connection with these Terms of Service or from the use of or inability to use the Services exceed fifty pounds (£50.00).

Nothing in these Terms of Service shall limit or exclude PSP’s liability for:

(a) Death or personal injury caused by our negligence;

(b) Fraud or fraudulent misrepresentation; or

(c) Any other liability which cannot be limited or excluded by law.

  1. General

Except to the extent provided below in this paragraph, all legal issues arising from or related to the use of the Application and the Services will be construed in accordance with and determined by the laws of England and any claims or causes of action arising out of or in connection with your use of the Application and the Services will be determined by the English Courts.

You may not assign or transfer these Terms of Service, by operation of law or otherwise, without PSP’s prior written consent. Any attempt by you to assign or transfer these Terms of Service, without such consent, will be null and of no effect. PSP may assign or transfer these Terms of Service, at its sole discretion, without restriction. Subject to the foregoing, these Terms of Service will bind and inure to the benefit of the parties, their successors and permitted assigns.

The failure of PSP to enforce any right or provision of these Terms of Service will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorised representative of PSP. Except as expressly set forth in these Terms of Service, the exercise by either party of any of its remedies under these Terms of Service will be without prejudice to its other remedies under these Terms of Service or otherwise. If for any reason a court of competent jurisdiction finds any provision of these Terms of Service invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms of Service will remain in full force and effect.

  1. Contact PSP

In the event of a complaint, feedback, or to request further information, we may be contacted by post, email or telephone.

Postal address: Parcel SafePlace, 11 Market Place, Halesworth, Suffolk, IP19 8BA

Email address: support@parcelsafeplace.com

Telephone number: 020 3823 6942


  1. Last Updated

These Terms of Service were last updated on 9th November 2020.


Do you need extra help?

If you would like this notice in another format (for example audio, large print, braille), please contact us.