FAQs - Parcel SafePlace
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FAQs

How do I get a parcel delivered?

You order the parcel as you always would, entering your address just like normal. Your address is linked to your Parcel SafePlace account, so your parcel will be delivered directly to the secure parcel room in your building. You will receive a text message or email (depending on your preference) alerting your parcel is ready to pick up using the access code provided.

How do you handle over-sized parcels?

The great news is that if you have a Parcel Room in your building we can take 100% of all parcels. (provided it can get through the door!)

How secure is my parcel?

All of Parcel SafePlace rooms and lockers have CCTV and secure access is only available to carriers, management and residents. We know who is accessing the parcel room each time with date and time stamps. So rest assured your parcel is safe.

What if my spouse, roommate or other resident receives a parcel?

When the driver goes to make a delivery they search by name and unit number. Therefore, everyone who may receive a package should create their own account at parcelsafeplace.com

Is Parcel SafePlace in my building?

Register as a user and enter your address to see if your building provides Parcel SafePlace. If Parcel SafePlace is not available in your building, you can sign up to be notified when we have a location available for you.

Can I opt out of Parcel SafePlace and have parcels delivered to my door or the front desk?

This depends on your building, so please contact your building manager.

What happens if a parcel is delivered to me but the carrier cannot find me in the parcel room system?

If you aren’t listed in the system, the carrier can deliver the parcel to a “house account.” The manager will be notified of the delivery and will reassign the parcel to you (if you are registered) or they will ask you to sign up and then they will reassign the parcel to you.

What should I do if I can’t get into my Parcel Room?

If you have trouble accessing your parcel room or a locker, please send an email immediately to support@parcelsafeplace.com or call us at 020 3823 6942.

Can someone else pick up my parcel for me?

Once you receive your access code, you are free to give it to someone you trust to pick up your parcel for you. However, once the parcel leaves the parcel room, we are no longer responsible for it.

How often will I get reminded about my parcel?

Each building has the flexibility to decide when reminder messages are sent, but generally, they go out right away and then 1 day later and 3 days later. You can contact support@parcelsafeplace.com to find out your property’s specific policy.