FAQs

You order the parcel as you always would, entering your address just like normal. Your parcel will be delivered directly to the secure parcel room in your building. You will receive an email and text message (if opted in) notifying you that your parcel is ready to be collected from the parcel room.

The great news is that if you have a parcel room in your building we can take 100% of all parcels.

All of the Parcel SafePlace rooms are monitored by CCTV 24/7, 365 days a year. Secure access is only available to couriers, management and residents. Our system allows us to know who is accessing the parcel room each time, so rest assured your parcel will be safe.

Please ask your Concierge or Reception team if your building has one of our secure parcel rooms.

This depends on your building, so please speak to one of your building’s staff members.

If you aren’t listed on the kiosk, the courier can still deliver your parcel to the secure parcel room. Your building’s Reception team will be notified of the delivery and will be able to notify you directly. If you wish, they can then add you to the system so that you may receive the notifications going forward.

Once you receive your access code, you are free to give it to someone you trust to pick up your parcel for you.

Each building has the flexibility to decide when reminder messages are sent, but generally, they go out right away and then after 30, 60, and 90 hours. You can speak to a staff member at your property to find out your property’s specific policy.

If you have trouble accessing your parcel, or have any general queries regarding Parcel SafePlace, please send us an email (support@parcelsafeplace.com) or give us a call on 020 3823 6942.